To do this, I scrolled down to the bottom of the iTunes Store app home page and tapped the box labeled “Apple ID” with the email address next to it. In this case I signed her out of her account first in iTunes account in the iTunes Store app. I did this along with a reboot in-between the sign out and sign in process. 2: Sign Out of iTunes/iCloud and Sign Back In In this case though, it didn’t help my issue. It’s no secret at this point, even on mobile. Here are the steps I went through (for the record, my fix was option 3). After some troubleshooting, I found the issue and was able to get the album back. Looking in the iTunes Store for said album, it did in fact show that it was purchased previously from the iTunes Store, but there was no way to re-download it. Over my Christmas break, a family member of mine was having an issue where a favorite album was not available in the Music app on their iPhone.
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